Legal

Terms of Service

Effective 6 September 2026 · Governs use of the OAK Media Works client portal and the services ordered through it.

These terms are between OAK Media Works LLC, a Massachusetts limited liability company ("OAK", "we"), and the company or label whose administrator accepts them by creating a workspace membership or ordering work ("you", "the Client"). A signed services agreement or statement of work with your label takes precedence where it conflicts with these terms.

1. The service

OAK produces short-form and long-form video deliverables — vertical reframes, cutdowns, lyric and karaoke videos, visualizers and similar formats — from source media you provide, and operates a portal where you brief the work, follow its progress, review versions with timestamped notes, approve, and optionally publish approved deliverables to a connected YouTube channel. Some formats are produced automatically by OAK's own tooling; others by OAK editors; you will not normally be told which, and both are covered by the same review and revision process.

We may change or retire features with reasonable notice. Features marked as beta or preview are provided as-is and may be withdrawn without notice.

2. Accounts and access

• Your label administrator controls who from your organisation has access and at what role. You are responsible for the people you invite and for keeping credentials confidential.
• Accounts are personal. Do not share sign-ins. Tell us immediately at tim@oakmediaworks.com if you suspect unauthorised access.
• We may suspend an account that threatens the security or integrity of the service, and will tell you why as soon as it is safe to.

3. Credits, quotes and payment

• Work is priced in credits. The current rate card, in credits and the dollar equivalent per credit, is shown on the Credits page of your workspace and may change for future orders; a quote that has been accepted keeps its price.
• Credits are purchased in advance by invoice, payable within 30 days, or granted by OAK. When you submit a request the quoted credits are held; they are spent only when you approve the delivered work (or when a job auto-approves under a setting you enabled). Cancelling a request before delivery releases the hold in full.
• Some requests need a manual quote. Nothing is held until you accept it.
• Every job includes two rounds of revision. Further rounds are charged at the revision-round price on the rate card and are held when you open the round.
• A monthly statement per label is available from the Credits page and by CSV export.
• Refunds. Unspent credits are refundable on request within 12 months of purchase, less any amount already invoiced by a third party on your behalf. Spent credits are not refundable once work has been approved. If we cannot deliver a job to the agreed specification, the hold is released and nothing is charged.
• Prices exclude any applicable taxes, which are added to invoices where required.

4. Content and intellectual property

• Your material. You keep all rights in the source media, artwork, lyrics, briefs and other material you provide. You grant OAK a limited licence to store, process, edit and transmit it solely to perform the work and operate the portal, and you confirm you hold the rights and clearances needed for us to do so (including for any music, footage, likenesses and lyrics).
• Deliverables. On approval (and payment of the credits held), you own the deliverables we produce for you and may use them without restriction. Until approval they are provided for review only.
• OAK's tooling. OAK keeps all rights in its software, engines, models, templates, presets, analysis data formats and know-how, including any improvements made while producing your work. Aggregate, de-identified quality metrics (for example how often an automatic crop needed correction) may be used to improve the tooling; your media is never used to train models.
• Feedback. Suggestions you give us about the service may be used freely without obligation.

5. Acceptable use

You agree not to:

• upload material you do not have the right to use, or that is unlawful, defamatory, or infringes anyone's privacy or publicity rights;
• use the service to produce content that is deceptive, harassing, sexually exploitative, or that violates the terms of the platform it is destined for;
• attempt to access another label's data, probe or overload the service, reverse-engineer OAK's tooling, or scrape the portal;
• share download links or credentials outside the people entitled to them.

We may decline or stop work that we reasonably believe breaches these rules, releasing any credit hold.

6. YouTube publishing

If your administrator connects a YouTube channel, OAK will upload approved deliverables to that channel only when instructed through the portal, with the title, description, privacy status and schedule you set. The portal uses YouTube API Services; by connecting a channel you agree to the YouTube Terms of Service and acknowledge the Google Privacy Policy. You are responsible for the content you publish and for your channel's compliance with YouTube's policies. You can disconnect at any time from the portal or via your Google account permissions. Uploads are subject to YouTube's daily API quota; we will tell you when a publish is delayed by it.

7. Delivery, review and approval

• Turnaround targets per format are shown on the rate card (the How it works page in the portal) and in your services agreement; they are targets, not guarantees, and start when we have the source media and a complete brief.
• You review each delivered version in the portal. You may approve, or request changes with timestamped notes. A job is complete when you approve it or when it auto-approves under a project setting you enabled (the default window is shown when you enable it).
• Deliverables remain downloadable for the period on the Data retention page. Please keep your own copies.

8. Privacy and data

Our Privacy Policy and Data retention page form part of these terms. Where you provide personal data of others (for example artists' likenesses), you are responsible for having a lawful basis to do so. We will sign a data-processing agreement with labels that need one.

9. Confidentiality

Unreleased music, footage and release plans you share with us are confidential. We restrict access to the people working your jobs, bind editors to confidentiality, and do not show your material to other clients or use it for marketing without written permission. The obligation survives the end of the relationship for five years, and indefinitely for material that remains unreleased.

10. Warranties and disclaimers

We will perform the work with reasonable skill and care and re-do at no charge any deliverable that does not meet the agreed specification when told within the revision window. Otherwise the service and deliverables are provided "as is"; we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement to the extent permitted by law. Automatic processing can be wrong; you are responsible for reviewing deliverables before publishing them.

11. Limitation of liability

To the maximum extent permitted by law: neither party is liable for indirect, incidental, special or consequential loss, or loss of profits, revenue or data; and OAK's total liability arising out of the service in any 12-month period is limited to the amount you paid OAK for the work giving rise to the claim in that period. These limits do not apply to a party's breach of confidentiality, infringement of the other's intellectual property, or liability that cannot be limited by law.

12. Indemnity

You will defend and indemnify OAK against third-party claims that material you provided infringes rights or breaks the law. OAK will defend and indemnify you against third-party claims that OAK's tooling, as distinct from your material, infringes a third party's intellectual property.

13. Term and termination

• Either party may end the relationship on 30 days' written notice. Jobs in progress are completed or cancelled with holds released, at your choice.
• We may suspend or terminate immediately for a material breach that is not cured within 10 days of notice, for non-payment, or for a breach of section 5.
• On termination we delete your media on the retention schedule (or sooner on request) and provide an export of your job records on request within 30 days.

14. Governing law and disputes

These terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to conflict-of-laws rules, and the state and federal courts located in Massachusetts have exclusive jurisdiction, except that either party may seek injunctive relief anywhere to protect confidential information or intellectual property. Before filing, the parties will try in good faith to resolve any dispute through a call between senior representatives within 30 days.

15. General

These terms, the privacy and retention pages, the rate card and any signed services agreement are the whole agreement. If a provision is unenforceable the rest stands. Neither party may assign without consent except to a successor of substantially all its business. Notices go to the workspace owner's email and to tim@oakmediaworks.com. We may update these terms; material changes take effect 30 days after we email workspace owners, and continued use after that is acceptance.